Medical Records

At Caldwell Medical Center, your privacy and the security of health information is a top priority. You are required to present picture identification and sign a release of information to obtain a copy of your medical records. No one else can sign a release for your records except you, including your spouse. In the case of divorce, a biological or adoptive parent does not need to present proof of sole custody to obtain a minor child’s school or medical records during a pending divorce, unless a specific, active court order explicitly restricts that parent’s access. Under standard state and federal laws (such as FERPA for schools and HIPAA guidelines for healthcare), both parents retain equal rights to their children’s records until a final decree or specific judge’s order revokes or limits those rights.

Medical Record Release – Process:

Outside Covered Healthcare Entity (Continuation of Care) Requests:
- Please fax your request to:
  - Primary Fax: 270-365-4152
  - Secondary Fax: 270-297-8278
    
    Note: All outside healthcare organization must send their requests via fax. On the outside healthcare organization Cover Page, please include Patient Name, Date of Birth (DOB), as well as Date of Service(s) (DOS). This will help ensure proper order of operations to process all requests in a timely manner.

Patient Medical Record Requests:

- Please call or fax:
  - Primary Phone: 270-365-0319
  - Primary Fax: 270-365-4152
  - Secondary Fax: 270-297-8278

General Medical Record Questions/Support:
- Please call or fax:
  - Primary Phone: 270-365-0319
  - Primary Fax: 270-365-4152
  - Secondary Fax: 270-297-8278